Public Offer
5.2. The price for each Product item is displayed on the Website. In the event of a price change for items included in an Order, the Seller undertakes to inform the Buyer of such changes as soon as possible. The Buyer has the right to confirm or cancel the Order. If the Seller is unable to contact the Buyer, the Order is considered canceled within 14 (fourteen) calendar days from the date of placement.
5.3. Prices for any Product items listed on the Website may be changed unilaterally by the Seller without prior notice to the Buyer.
5.4. Payment for an Order placed independently by the Buyer through the Website constitutes acceptance of the terms of this Agreement. The date of payment shall be considered the date of conclusion of the Offer Agreement between the Seller and the Buyer.
6. Return of Order
6.1. Within fourteen days from the date of receiving the Product, the Buyer has the right to exchange the purchased item for a similar item of a different size, shape, dimension, style, color, or configuration. In the event of a price difference, a recalculation must be made with the Seller.
If the Seller does not have a suitable item for exchange, the Buyer may return the purchased item and receive a full refund. In this case, the Buyer shall compensate the Seller for delivery costs.
6.2. If the Product delivered by the Seller is of inadequate quality, the Buyer undertakes to return the Product to the Seller in accordance with the procedure and terms set out on the Seller’s Website, as soon as possible after purchase in order to allow for a quality check.
6.3. Ownership of the Order, as well as the risk of its loss or damage, passes to the Buyer upon delivery of the Product to the Buyer.
7. Other Provisions
7.1. The Buyer hereby agrees to all the mandatory terms of this Public Offer Agreement.
7.2. Under the terms of this Public Offer Agreement, the Seller reserves the right to refuse to process Orders from individuals who do not agree with the terms of this Agreement.
7.3. The Seller reserves the right to make changes to this Agreement. Accordingly, the Buyer agrees to regularly review the updated version of the Agreement published on the website https://tengrium.kz/.
5.3. Prices for any Product items listed on the Website may be changed unilaterally by the Seller without prior notice to the Buyer.
5.4. Payment for an Order placed independently by the Buyer through the Website constitutes acceptance of the terms of this Agreement. The date of payment shall be considered the date of conclusion of the Offer Agreement between the Seller and the Buyer.
6. Return of Order
6.1. Within fourteen days from the date of receiving the Product, the Buyer has the right to exchange the purchased item for a similar item of a different size, shape, dimension, style, color, or configuration. In the event of a price difference, a recalculation must be made with the Seller.
If the Seller does not have a suitable item for exchange, the Buyer may return the purchased item and receive a full refund. In this case, the Buyer shall compensate the Seller for delivery costs.
6.2. If the Product delivered by the Seller is of inadequate quality, the Buyer undertakes to return the Product to the Seller in accordance with the procedure and terms set out on the Seller’s Website, as soon as possible after purchase in order to allow for a quality check.
6.3. Ownership of the Order, as well as the risk of its loss or damage, passes to the Buyer upon delivery of the Product to the Buyer.
7. Other Provisions
7.1. The Buyer hereby agrees to all the mandatory terms of this Public Offer Agreement.
7.2. Under the terms of this Public Offer Agreement, the Seller reserves the right to refuse to process Orders from individuals who do not agree with the terms of this Agreement.
7.3. The Seller reserves the right to make changes to this Agreement. Accordingly, the Buyer agrees to regularly review the updated version of the Agreement published on the website https://tengrium.kz/.
2. Subject of the Agreement
2.1. The Seller sells the Product in accordance with the current price list published on the Seller’s website, and the Buyer pays for and accepts the Product in accordance with the terms of this Agreement.
2.2. This Agreement and all its annexes are official documents of the Seller and form an integral part of the Offer.
3. Placing an Order
3.1. The Buyer places an Order through the Website or via phone by contacting the call center listed on the Website.
3.2. When registering (placing) an Order on the Seller’s Website, the Buyer agrees to provide their registration information.
3.3. The Buyer accepts the terms of this Agreement by entering the required data into the registration form on the Website.
The Buyer has the right to edit their registration information. The Seller agrees not to disclose the Buyer’s registration data or any other personal information provided on the Website to third parties unrelated to the execution of the Order.
By confirming the selected Product Order, the Buyer provides the necessary information for delivery.
3.4. The Buyer is responsible for the accuracy and content of the information provided when placing the Order.
3.5. All informational materials presented on the Website are for reference only and may not fully reflect the actual details of the Product, such as price, color, shape, size, or packaging. If the Buyer has any questions regarding the characteristics of a Product, they should consult the Seller or send an inquiry via email before placing the Order.
4. Order Fulfillment Timeframe
4.1. The time required for the Seller to fulfill an Order is at least one business day. The fulfillment time depends on the availability of the ordered Products in the Seller’s warehouse and the time needed for processing the Order.
In exceptional cases, the fulfillment time may be individually agreed with the Buyer, depending on the specifics and quantity of the ordered Products.
If some items in the Order are unavailable in the Seller’s warehouse, including due to circumstances beyond the Seller’s control, the Seller may cancel those items.
The Seller agrees to inform the Buyer of any changes to the Order by sending a notification to the email address provided during registration or including a written note on the invoice upon delivery.
4.2. The Order is considered fulfilled at the moment it is handed over to the Buyer.
By signing the delivery note provided by the courier, the Buyer confirms receipt and fulfillment of the Order.
4.3. The cost and terms of delivery are specified by the Buyer on the Seller’s Website.
4.4. If the Buyer provides incorrect contact or order information, the Seller is not responsible for improper fulfillment of the Order.
5. Order Payment
5.1. The Buyer may choose one of the following payment methods for the fulfilled Order:
2.1. The Seller sells the Product in accordance with the current price list published on the Seller’s website, and the Buyer pays for and accepts the Product in accordance with the terms of this Agreement.
2.2. This Agreement and all its annexes are official documents of the Seller and form an integral part of the Offer.
3. Placing an Order
3.1. The Buyer places an Order through the Website or via phone by contacting the call center listed on the Website.
3.2. When registering (placing) an Order on the Seller’s Website, the Buyer agrees to provide their registration information.
3.3. The Buyer accepts the terms of this Agreement by entering the required data into the registration form on the Website.
The Buyer has the right to edit their registration information. The Seller agrees not to disclose the Buyer’s registration data or any other personal information provided on the Website to third parties unrelated to the execution of the Order.
By confirming the selected Product Order, the Buyer provides the necessary information for delivery.
3.4. The Buyer is responsible for the accuracy and content of the information provided when placing the Order.
3.5. All informational materials presented on the Website are for reference only and may not fully reflect the actual details of the Product, such as price, color, shape, size, or packaging. If the Buyer has any questions regarding the characteristics of a Product, they should consult the Seller or send an inquiry via email before placing the Order.
4. Order Fulfillment Timeframe
4.1. The time required for the Seller to fulfill an Order is at least one business day. The fulfillment time depends on the availability of the ordered Products in the Seller’s warehouse and the time needed for processing the Order.
In exceptional cases, the fulfillment time may be individually agreed with the Buyer, depending on the specifics and quantity of the ordered Products.
If some items in the Order are unavailable in the Seller’s warehouse, including due to circumstances beyond the Seller’s control, the Seller may cancel those items.
The Seller agrees to inform the Buyer of any changes to the Order by sending a notification to the email address provided during registration or including a written note on the invoice upon delivery.
4.2. The Order is considered fulfilled at the moment it is handed over to the Buyer.
By signing the delivery note provided by the courier, the Buyer confirms receipt and fulfillment of the Order.
4.3. The cost and terms of delivery are specified by the Buyer on the Seller’s Website.
4.4. If the Buyer provides incorrect contact or order information, the Seller is not responsible for improper fulfillment of the Order.
5. Order Payment
5.1. The Buyer may choose one of the following payment methods for the fulfilled Order:
- Cash payment to the Seller’s delivery courier. A sales receipt will serve as proof of payment.
- Bank transfer to the Seller’s current account.
- Online payment using electronic payment systems and the following payment methods:
- via the online acquiring system EPAY (https://epay.homebank.kz/)
- "Offer" — a public proposal by the Seller, addressed to any individual or legal entity, to conclude a purchase agreement (hereinafter referred to as the “Agreement”) under the terms and conditions set forth in the Agreement, including all its annexes.
- "Seller" — the company offering the Product presented on the website http://tengrium.kz.
- "Buyer" — an individual or legal entity that has entered into an Agreement with the Seller under the terms specified in the Agreement.
- "Acceptance" — the full and unconditional acceptance by the Buyer of the terms of the Agreement.
- "Product" — the list of items offered and displayed on the website http://tengrium.kz.
- "Order" — specific items from the Product assortment selected by the Buyer when placing a request on the website http://tengrium.kz.
- "Website" — a collection of electronic documents (files) owned by the Seller, available online at http://tengrium.kz.
1. General Provisions
1.1. Please read this Public Offer carefully. If you do not agree with any provision of the Offer, you are advised to refrain from purchasing the Products or using the Services provided by the Seller.
1.2. In accordance with Article 395 of the Civil Code of the Republic of Kazakhstan (hereinafter referred to as the “Civil Code”), this document constitutes a public offer. By accepting the terms outlined below, an individual who accepts this Offer shall pay for the Seller’s Product in accordance with the terms of this Agreement. In accordance with Paragraph 3 of Article 396 of the Civil Code, payment by the Buyer constitutes acceptance of the Offer and is considered equivalent to entering into an Agreement under the terms set forth in the Offer.
1.3. For the purposes of this Offer, unless the context requires otherwise, the following terms shall have the meanings ascribed to them below:
1.1. Please read this Public Offer carefully. If you do not agree with any provision of the Offer, you are advised to refrain from purchasing the Products or using the Services provided by the Seller.
1.2. In accordance with Article 395 of the Civil Code of the Republic of Kazakhstan (hereinafter referred to as the “Civil Code”), this document constitutes a public offer. By accepting the terms outlined below, an individual who accepts this Offer shall pay for the Seller’s Product in accordance with the terms of this Agreement. In accordance with Paragraph 3 of Article 396 of the Civil Code, payment by the Buyer constitutes acceptance of the Offer and is considered equivalent to entering into an Agreement under the terms set forth in the Offer.
1.3. For the purposes of this Offer, unless the context requires otherwise, the following terms shall have the meanings ascribed to them below:
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